Shipping times vary depending on your location and current order volume. Orders are typically processed within 1-3 business days. Delivery times vary by product and fulfillment location, with estimated shipping times of 5-10 businesss days after processing.

At KZ Beauty & Wellness, we want you to love your purchase. However, because our orders are processed and shipped directly from our automated fulfillment warehouses to keep our prices low, we do not accept physical returns for buyer's remorse, accidental orders, or incorrect size selection. 

If you are unhappy with your item for any personal reason, we offer a friction-free solution without the hassle of printing shipping labels or visiting the post office. You may choose one of the following options within 30 days of delivery:

1. A 50% Partial Refund: Keep the product on hand, and we will instantly credit 50% of your original purchase price back to your original payment method.

2. A 110% Store Credit: Keep the product on hand, and we will email you a digital gift card worth 110% of your original purchase price to use on any future order across our store.

Please note: Damaged, defective, or incorrect items are fully covered under our 100% replacement guarantee. To initiate a claim for a damaged or defective item, please contact support@kzbeautyco.com with clear photo/video proof within 30 days of delivery.

Once your order ships, you'll receive a tracking number via email. You can use it to track your package in real-time.

You can reach our support team via email at support@kzbeautyco.com or through our contact page. We typically respond within 24 hours.